报告日期：
2024-08-13
报告页数：32页
报告简介：
TheFutureofCFreshConsultingTableofContentsTheDemandfor24/7DigitalServiceChatbotKeyStatisticsChatbotFunctionsIndustryApplicationsCompaniesWorkingonChatbotsDesigningChatbotsforYourBusinessDevelopmentConsiderationsChatbotImplementationTheFutureofChatbots37111621242729313Asdigitalexperiencesbecomemoresophisticatedandcomplex,theexpectationsforhigh-qualityusersupportgrows.Researchshowsthat51percentofconsumerssayabusinessneedstobeavailable24/7.Inotherwords,themajorityofusersexpectthattheyllbeabletotakeadvantageofabusinessservicesatalltimes.Thispressingdemandcreatesakeychallengeforbusinessesthatwanttoprovidegoodcustomerservicewhiledealingwiththerealitythatitsdifficultforhumanagentstoworkeffectively24/7.1Qualitycontrolisalsoanissueasnoamountoftrainingcanguaranteeconsistent,seamless,andcordialagent-customerinteractions.TheWorkforceProblemAccordingtoresearchbyINC,44percentofonlineconsumersexpectlivechatserviceandsupportduringtheonlinepurchasingexperience.2Thechallengeinofferinglivechatservicesliesinfindingemployeeswhoarewillingtoworklonghoursatunconventionaltimes.Peopleneedtorestinbetweenworkshifts.Additionally,mundaneworkisbecominganincreasinglydifficultsellasmodernworkcultureevolvesandmorefulfilling,dynamicjobsbecomeavailable.TheDemandfor24/7DigitalService1Cole,Nicolas.“ThePowerOfLiveChat:5SurprisingStatisticsThatProveHowConsumersWantTheirQuestionsAnswered.”I,Inc.,25Apr.2017.2Cole,Nicolas.“ThePowerOfLiveChat:5SurprisingStatisticsThatProveHowConsumersWantTheirQuestionsAnswered.”I,Inc.,25Apr.2017.Despiteconsumershavingapreferenceforliveinteractions,theseservicesareunsustainablewhenhumanagentsaretheonlyonesontheothersideofthechatwindow.Therearesimplytoomanycustomerstointeractwithforabusinesstoofferreliable,cost-effective,andworker-friendlychatservices.Thesolutiontothisdilemmaneedstomeetboththedesiresofconsumers(havingaservicerepresentative/assistantavailableatalltimes)andtheneedsofthebusinessesprovidingtheseservices(acost-effectivesolutionthatcanhandleanever-growingbaseofcons…
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